Welcome to Pet Style Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium pet grooming products and services. Whether you’re a professional groomer or a pet owner who loves pampering your furry friend, you’ll find helpful information below.

About Our Products

What types of pet grooming products do you offer?
We specialise in professional-grade pet grooming tools including clippers, blades, shears, brushes, coat care products, and cleaning solutions. Our range covers everything from basic maintenance to show-quality grooming equipment.
Are your products suitable for professional groomers?
Absolutely! Many of our products like the cordless clippers, curved shears, and deep cleaning formulas are specifically designed for professional use. We cater to both professional groomers and pet owners who want salon-quality results at home.
How do I choose the right blade for my pet’s coat?
Our blade accessories range includes options for different coat types. As a general rule, finer blades (#10 and above) work best for short coats, while wider blades (#4-#7) are better for thicker coats. If you need specific advice, feel free to email our team at [email protected].
Pro Tip: Our “Blade accessories” and “Clipper accessories” sections contain all the replacement parts and attachments you might need to keep your grooming tools in perfect working order.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Yes, we use industry-standard encryption to protect all your payment information. We never store your full payment details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to get your grooming tools to you as soon as possible. If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Shipping & Delivery

Where do you ship to?
We ship worldwide from our base in Sunderland, UK, excluding some select regions in Asia and remote areas. During checkout, you’ll be able to see if we deliver to your location.
What are my shipping options?
We offer two shipping methods:
Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch
How long does order processing take?
We typically process orders within 1-2 business days. Orders placed before 2pm GMT are often processed the same day.
Will I receive tracking information?
Yes, once your order is dispatched, you’ll receive a confirmation email with tracking details so you can follow your package’s journey from our warehouse to your doorstep.
Important: For international orders, any customs fees or import taxes are the responsibility of the recipient. We recommend checking your country’s regulations before ordering.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unused and in their original packaging. Please contact us at [email protected] to initiate a return.
What if my product arrives damaged?
We’re sorry to hear that! Please contact us immediately with photos of the damaged item and packaging. We’ll arrange for a replacement or refund as appropriate.
Can I exchange an item for a different product?
Yes, we’re happy to help with exchanges. Please contact our customer care team within 15 days of receiving your order to arrange an exchange. Standard shipping fees will apply for the new item.

Customer Support

How can I contact customer service?
Our friendly team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
Do you offer product advice or recommendations?
Yes! We’re passionate about pet grooming and happy to help you choose the right products for your needs. Whether you need advice on selecting the perfect brush for your cat’s coat or recommendations for detangling solutions, just ask!
Remember: At Pet Style Shop, we believe grooming is an act of love. That’s why we’re committed to helping you find the perfect tools to keep your pet looking and feeling their best.

Didn’t find the answer you were looking for? Don’t hesitate to contact us – we’re always happy to help!