At Pet Style Shop, we stand behind our premium grooming tools and accessories. While we’re confident you’ll love your professional-grade products, we understand that sometimes returns or exchanges are necessary. This policy outlines our straightforward process to ensure your complete satisfaction.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused and in their original packaging
  • All tags and protective covers must be intact
  • Proof of purchase is required

Important Note: For hygiene reasons, we cannot accept returns on used grooming tools (clippers, blades, brushes, combs, shears) or opened bath products (shampoos, conditioners, detangling solutions). These items are final sale once opened or used.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our team: Email us at [email protected] within 15 days of receiving your order. Use the subject line “Return Request: [Your Order Number]” and include:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Wait for approval: Our customer care team will respond within 24 hours (business days) with return instructions.
  3. Package your items: Securely pack the unused items in their original packaging.
  4. Ship your return: Send the package to our address at:
    Pet Style Shop Returns
    83 High St W
    Sunderland, GB SR2T 3HN

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Deductions: Original shipping fees are non-refundable, and a restocking fee may apply for certain items.

Exchange Policy

For exchanges of eligible items:

  • We’ll ship your replacement item once we receive your return
  • Standard shipping rates apply unless the exchange is due to our error
  • If the replacement item costs more, you’ll need to pay the difference

Return Request Template

Use this template when emailing your return request:

Subject: Return Request: [Your Order Number] Dear Pet Style Shop Team, I would like to request a return/exchange for my recent order (#[Order Number]). Items to return/exchange: – [Product Name] (Quantity: [X]) – [Product Name] (Quantity: [X]) Reason for return: [Please specify – e.g., wrong item received, product defect, etc.] I would prefer: [Refund/Exchange for [Product Name]] Please advise on next steps. I’ve reviewed the return policy and confirm the items are unused and in original packaging. Best regards, [Your Full Name] [Your Contact Number]

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product received
  • We’ll arrange for a replacement or refund at no additional cost to you

At Pet Style Shop, we’re committed to providing professional groomers and pet enthusiasts with the highest quality tools and accessories. Our returns policy reflects our dedication to your satisfaction while maintaining the hygiene standards essential for pet care products.

For any questions about our returns policy, don’t hesitate to contact our friendly customer care team.