At Pet Style Shop, we’re committed to providing professional groomers and pet enthusiasts with premium grooming tools and accessories. Our shipping and returns policies are designed to ensure your complete satisfaction while maintaining the highest hygiene standards for pet care products.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Standard Shipping (£12.95)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch

Free Shipping
– Available for orders over £50
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to some Asian countries and remote areas.

Payment Options

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused and in their original packaging
  • All tags and protective covers must be intact
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Used grooming tools (clippers, blades, brushes, combs, shears)
  • Opened bath products (shampoos, conditioners, detangling solutions)
  • Any personal care items where hygiene seals are broken

These items are considered final sale once opened or used.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our team: Email us at [email protected] within 15 days of receiving your order. Use the subject line “Return Request: [Your Order Number]” and include:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Wait for approval: Our customer care team will respond within 24 hours (business days) with return instructions.
  3. Package your items: Securely pack the unused items in their original packaging.
  4. Ship your return: Send the package to our address:
    Pet Style Shop Returns
    83 High St W
    Sunderland, GB SR2T 3HN

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Deductions: Original shipping fees are non-refundable, and a restocking fee may apply for certain items.

Exchange Policy

For exchanges of eligible items:

  • We’ll ship your replacement item once we receive your return
  • Standard shipping rates apply unless the exchange is due to our error
  • If the replacement item costs more, you’ll need to pay the difference

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product received
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Subject: Return Request: [Your Order Number]

Dear Pet Style Shop Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Items to return/exchange:
– [Product Name] (Quantity: [X])
– [Product Name] (Quantity: [X])

Reason for return: [Please specify – e.g., wrong item received, product defect, etc.]

I would prefer: [Refund/Exchange for [Product Name]]

Please advise on next steps. I’ve reviewed the return policy and confirm the items are unused and in original packaging.

Best regards,
[Your Full Name]
[Your Contact Number]

At Pet Style Shop, we stand behind our premium grooming tools and accessories. While we’re confident you’ll love your professional-grade products, we understand that sometimes returns or exchanges are necessary. This policy reflects our dedication to your satisfaction while maintaining essential hygiene standards for pet care products.

For any questions about our shipping or returns policy, don’t hesitate to contact our friendly customer care team at [email protected].