Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for professional groomers and pet enthusiasts aged 18 years or older. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Pet Style Shop and protected by intellectual property laws. Unauthorised use is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our professional grooming tools and accessories. However, slight variations in colour or appearance may occur due to monitor settings.

2.2 Hygiene Considerations

Due to hygiene standards in the pet care industry:

• Used grooming tools (clippers, blades, brushes, combs, shears) cannot be returned
• Opened bath products (shampoos, conditioners, detangling solutions) are non-returnable
• Any personal care items with broken hygiene seals cannot be accepted for return

3. Ordering and Payment

3.1 Order Process

All orders are subject to availability and confirmation. We process orders within 1-2 business days (excluding weekends and holidays).

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted systems.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices without notice, though this won’t affect confirmed orders.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

Delivery times are estimates and may vary due to customs processing.

4.2 Shipping Areas

We ship worldwide except to some Asian countries and remote areas. Customers are responsible for any customs duties or import taxes.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of receiving your order, provided:

• Items are unused and in original packaging
• All tags and protective covers are intact
• Proof of purchase is provided

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with your order details
2. Wait for our approval and instructions
3. Ship items to: Pet Style Shop Returns, 83 High St W, Sunderland, GB SR2T 3HN

5.3 Refund Processing

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

6. Customer Responsibilities

6.1 Accurate Information

Customers must provide accurate delivery and payment information. We’re not responsible for delays caused by incorrect details.

6.2 Product Use

Our professional grooming tools should be used as intended and according to any provided instructions. Misuse may void warranties.

7. Liability Limitations

Pet Style Shop’s liability is limited to the purchase price of products. We’re not liable for:

• Indirect or consequential damages
• Issues caused by improper use of products
• Delays beyond our reasonable control (e.g., natural disasters, customs delays)

8. Privacy and Data Protection

We handle personal data in accordance with our Privacy Policy and GDPR requirements. By using our site, you consent to this processing.

9. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.